Terms & Conditions

These Terms & Conditions govern your use of the Hidden Morale website and the purchase of products from Hidden Morale. By accessing or using our website, you agree to be bound by these Terms & Conditions.

Please read these Terms & Conditions carefully before using our website or placing an order. If you do not agree with any part of these Terms & Conditions, you should not use our website.

Hidden Morale reserves the right to update, modify or replace these Terms & Conditions at any time. Any changes will become effective when they are published on our website. Your continued use of the website following the publication of changes constitutes acceptance of those changes.

1. GENERAL

The website is operated by Hidden Morale.

Throughout these Terms & Conditions, the terms "we", "us", "our" and "Hidden Morale" refer to Hidden Morale. The terms "you", "your" and "customer" refer to the person accessing the website or purchasing products from us.

Hidden Morale reserves the right to refuse service, cancel orders or restrict access to the website where reasonably necessary, including in cases of suspected fraud, abuse, unlawful activity or violation of these Terms & Conditions.

2. USE OF OUR WEBSITE

You agree to use our website only for lawful purposes and in a manner that does not infringe upon the rights of Hidden Morale or any third party.

You must not:

  • Use the website for any unlawful or fraudulent purpose;

  • Attempt to gain unauthorised access to any part of the website;

  • Interfere with the security or operation of the website;

  • Introduce viruses, malicious software or other harmful material;

  • Copy, reproduce or distribute website content without permission;

  • Use automated systems to scrape, collect or reproduce website content without our written permission;

  • Impersonate another person or entity; or

  • Use the website in any manner that could damage, disable, overburden or impair the website.

We reserve the right to suspend or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colours, sizes and other information displayed on our website are accurate.

However, colours and appearance may vary depending on your device, screen settings and other technical factors.

Product availability may change without notice. We reserve the right to limit quantities of products available for purchase and to discontinue products at any time.

The inclusion of a product on our website does not guarantee that the product will remain available.

4. PRODUCT DESCRIPTIONS AND SIZING

We attempt to provide accurate descriptions and sizing information for all products.

However, minor variations in measurements, colours, materials, finishes and other characteristics may occur.

Customers are responsible for reviewing available product information, including size information, before placing an order.

If you are uncertain about sizing or product specifications, we recommend contacting Hidden Morale before placing your order.

5. PRICES

All prices displayed on the website are stated in the currency indicated on the website at the time of purchase.

Prices may change at any time without prior notice.

A change in price will not affect an order that has already been accepted and confirmed by Hidden Morale, except where an obvious pricing error has occurred.

Where applicable, taxes, duties, shipping charges or other costs will be displayed during the checkout process or otherwise communicated to you.

6. ORDERS

When you place an order through our website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation acknowledging that we have received your order. An order confirmation does not necessarily mean that the order has been accepted.

We reserve the right to accept or decline an order for any legitimate reason, including:

  • Product availability;

  • Pricing or listing errors;

  • Suspected fraudulent activity;

  • Incorrect customer or payment information;

  • Shipping restrictions;

  • Technical errors; or

  • A violation of these Terms & Conditions.

If we are unable to fulfil an order after payment has been received, we will take appropriate steps to refund the affected amount.

7. PAYMENT

Payment must be completed using one of the payment methods made available during checkout.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

Payment processing may be handled by independent third-party payment providers. Hidden Morale does not store complete payment card information unless specifically stated otherwise.

We reserve the right to cancel or delay an order where payment has not been successfully authorised or where fraudulent or suspicious activity is detected.

8. SHIPPING AND DELIVERY

We will make reasonable efforts to process and ship orders within the timeframe stated on our website.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Once an order has been handed over to the relevant delivery provider, delivery may be affected by circumstances outside our reasonable control, including delays, customs procedures, weather, strikes, carrier disruptions or incorrect delivery information.

You are responsible for providing accurate delivery information when placing an order.

Hidden Morale is not responsible for delays or delivery failures caused by incorrect or incomplete information provided by the customer.

Where applicable, customers may be responsible for customs duties, import taxes or other charges imposed by the destination country.

9. RISK IN DELIVERY

Responsibility for an order may transfer in accordance with applicable consumer and commercial laws.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights you may have under mandatory consumer protection laws applicable to your purchase.

If an order appears damaged upon delivery, you should contact Hidden Morale as soon as reasonably possible and provide relevant information or photographs where requested.

10. RETURNS AND EXCHANGES

Returns and exchanges are subject to the return conditions displayed by Hidden Morale at the time of purchase.

Where a return is permitted, products may need to be returned within the applicable return period and in an appropriate condition.

Unless otherwise required by applicable law, returned products should generally be:

  • Unworn;

  • Unwashed;

  • Unaltered;

  • In their original condition;

  • Returned with original tags where applicable; and

  • Returned in appropriate original or protective packaging.

Certain products may not be eligible for return due to their nature, hygiene considerations, personalised characteristics or other legitimate reasons, where permitted by applicable law.

Nothing in these Terms & Conditions limits your statutory rights relating to defective, faulty or incorrectly supplied products.

11. REFUNDS

Where a refund is approved, it will generally be issued using the original payment method unless otherwise agreed or required by law.

The time required for a refund to appear in your account may depend on your payment provider or financial institution.

Shipping costs may or may not be refundable depending on the reason for the return and applicable law.

If a product is defective, damaged or incorrectly supplied, Hidden Morale will handle the matter in accordance with applicable consumer protection laws.

12. CANCELLATION OF ORDERS

Orders may not always be cancelled once they have entered processing or fulfilment.

If you wish to cancel an order, you should contact Hidden Morale as soon as possible after placing the order.

We will make reasonable efforts to accommodate cancellation requests where the order has not yet been processed or shipped.

Cancellation rights that apply under mandatory consumer protection legislation remain unaffected.

13. INTELLECTUAL PROPERTY

All content appearing on the Hidden Morale website, including but not limited to:

  • Logos;

  • Brand names;

  • Product designs;

  • Photographs;

  • Graphics;

  • Videos;

  • Text;

  • Illustrations;

  • Website layouts;

  • Product descriptions; and

  • Other visual or written materials

is owned by or licensed to Hidden Morale and is protected by applicable intellectual property laws.

You may access and use the website for personal and lawful purposes.

You may not reproduce, modify, distribute, publish, sell, license, copy or commercially exploit any Hidden Morale content without our prior written permission.

The Hidden Morale name, branding and associated visual identity may not be used in connection with another business, product or service without our prior written consent.

14. USER CONTENT

If you submit reviews, photographs, comments, feedback or other content to Hidden Morale, you represent that you have the right to provide that content.

By submitting content, you grant Hidden Morale permission to use, reproduce, display and distribute that content for legitimate business, marketing and promotional purposes, subject to applicable law.

You remain responsible for the content you submit.

You must not submit content that is unlawful, defamatory, misleading, abusive, discriminatory, infringing or otherwise inappropriate.

Hidden Morale reserves the right to remove or refuse user-generated content at its discretion.

15. REVIEWS AND FEEDBACK

If you submit a product review or other feedback, it should represent your genuine experience.

We reserve the right to remove reviews or feedback that contain unlawful, offensive, misleading, promotional or irrelevant material.

We may use submitted feedback to improve our products, services and customer experience.

16. THIRD-PARTY SERVICES

Our website may use third-party services to provide payment processing, shipping, analytics, advertising, website functionality, customer support and other services.

Third-party services may operate under their own terms and privacy policies.

Hidden Morale is not responsible for the independent actions, policies, security or availability of third-party services except to the extent required by applicable law.

17. WEBSITE AVAILABILITY

We make reasonable efforts to keep our website available and functioning properly.

However, we do not guarantee that the website will always be available, uninterrupted, secure or free from errors.

The website may occasionally be unavailable due to maintenance, technical issues, updates, security incidents or circumstances beyond our reasonable control.

We reserve the right to modify, suspend or discontinue any part of the website without prior notice where reasonably necessary.

18. ACCURACY OF INFORMATION

We make reasonable efforts to ensure that information on the website is accurate and current.

However, occasional typographical errors, inaccuracies, omissions or outdated information may occur.

We reserve the right to correct errors and update information at any time without prior notice.

This includes information relating to product descriptions, availability, pricing, promotions and other website content.

19. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Hidden Morale will not be responsible for indirect, incidental, special or consequential losses arising from your use of the website or purchase of products.

This may include loss of profits, loss of business, loss of data or other indirect losses.

Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms & Conditions is intended to exclude, restrict or limit any statutory consumer rights that cannot legally be excluded or limited.

20. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold Hidden Morale harmless from claims, losses, liabilities, damages, costs and expenses arising from your unlawful use of the website, violation of these Terms & Conditions or infringement of the rights of another person.

This provision does not apply to the extent that the relevant loss or liability results from the negligence, unlawful conduct or other liability of Hidden Morale that cannot legally be excluded.

21. PRIVACY

Your use of the Hidden Morale website is also subject to our Privacy Policy.

We may collect, process, store and use personal information in accordance with our Privacy Policy and applicable data protection laws.

By using the website, you acknowledge that you have read and understood the relevant privacy practices.

22. PROMOTIONS AND DISCOUNTS

From time to time, Hidden Morale may offer promotional codes, discounts, special offers or other promotional campaigns.

Unless otherwise stated:

  • Promotional offers cannot be combined;

  • Promotional codes must be entered before completing an order;

  • Promotional codes cannot be applied retroactively;

  • Promotions may be subject to specific terms;

  • Promotions may be limited to certain products or customers; and

  • Hidden Morale reserves the right to end or modify promotions where permitted by law.

A promotional code has no cash value unless otherwise required by law.

23. GIFT CARDS AND STORE CREDIT

Where Hidden Morale offers gift cards or store credit, additional terms may apply.

Gift cards and store credit may be subject to expiry dates, usage restrictions or other conditions that will be communicated at the time they are issued or purchased.

Gift cards cannot be exchanged for cash except where required by applicable law.

24. AGE REQUIREMENTS

By using our website, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.

If you are purchasing products on behalf of another person, you confirm that you have the authority to do so.

25. FRAUD AND ABUSE

Hidden Morale takes fraudulent activity seriously.

We reserve the right to cancel orders, restrict accounts, refuse transactions or take other appropriate action where we reasonably suspect:

  • Payment fraud;

  • Identity fraud;

  • Unauthorised use of payment information;

  • Abuse of promotions or discounts;

  • Excessive or fraudulent returns;

  • False claims;

  • Unlawful activity; or

  • Other misuse of our website or services.

Where appropriate, suspected fraudulent or unlawful activity may be reported to relevant authorities or payment providers.

26. FORCE MAJEURE

Hidden Morale will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, extreme weather, war, civil unrest, strikes, government actions, epidemics, pandemics, transportation disruptions, supply shortages, cyber incidents, technical failures or failures of third-party service providers.

Where reasonably possible, we will take appropriate steps to minimise the impact of such circumstances.

27. GOVERNING LAW

These Terms & Conditions shall be governed by and interpreted in accordance with the laws applicable to Hidden Morale and the transaction, subject to any mandatory consumer protection laws that apply to you.

Nothing in these Terms & Conditions is intended to remove or restrict any mandatory rights you may have under the laws of your country or place of residence.

28. SEVERABILITY

If any provision of these Terms & Conditions is found to be unlawful, invalid or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable where legally possible.

The remaining provisions will continue to remain in full force and effect.

29. ENTIRE AGREEMENT

These Terms & Conditions, together with any additional policies or terms expressly incorporated into them, constitute the agreement between you and Hidden Morale regarding your use of the website and purchase of products.

If there is a conflict between these Terms & Conditions and mandatory applicable consumer protection legislation, the applicable legislation will prevail to the extent of the conflict.

30. CHANGES TO THESE TERMS & CONDITIONS

Hidden Morale reserves the right to update these Terms & Conditions from time to time.

Updated Terms & Conditions will be published on the website and will become effective when published unless otherwise stated.

You are responsible for reviewing the Terms & Conditions periodically.

Your continued use of the website after changes have been published constitutes acceptance of the updated Terms & Conditions to the extent permitted by applicable law.

31. CONTACT

If you have any questions regarding these Terms & Conditions, an order, a product or any other matter relating to Hidden Morale, please contact us using the contact information provided on our website.