All orders are carefully processed and prepared for shipment after your order has been successfully placed.
Orders are shipped using USPS. Available shipping options and applicable shipping costs will be displayed during checkout based on your delivery address and the shipping method selected.
Standard Shipping
Estimated delivery: 3–5 business days
Expedited Shipping
Estimated delivery: 2 business days
Overnight Shipping
Estimated delivery: 1 business day
Once your order has been shipped, you will receive shipping confirmation and tracking information where available.
Order Processing
Orders are generally processed before being handed over to USPS.
During periods of high order volume, product launches, promotions, holidays or other unusually busy periods, processing may take longer than usual.
If there is an unexpected delay affecting your order, we will make reasonable efforts to keep you informed.
Please note that placing an order does not guarantee a specific delivery date unless expressly stated otherwise.
Returns
We offer a 30-day return period, which means you can return eligible item(s) within 30 days of the date your order was shipped if they are not quite right for you.
To be eligible for a return, items must be:
- Unused and unworn;
- Unwashed;
- In their original condition;
- Free from damage, stains, odours or other signs of use;
- Returned with original tags attached where applicable; and
- Returned in their original packaging where applicable.
Items that do not meet these conditions may be refused or may be subject to a reduced refund where permitted by applicable law.
Return Process
To initiate a return, please contact Hidden Morale using the customer service contact information provided on our website.
You may be required to provide your order number and information about the item(s) you wish to return.
Once your return request has been approved, you will receive instructions regarding the return process.
Please do not send items to an address that has not been provided or confirmed by Hidden Morale.
Customers are responsible for ensuring that returned packages are properly packaged and addressed.
We strongly recommend using a tracked shipping service when returning an item.
Hidden Morale cannot take responsibility for returns that are lost, damaged or delayed during transit when the customer has not used an appropriate tracked or traceable shipping service.
Refunds
Once your return has been approved and processed, your refund will be issued to the original payment method used to place the order unless otherwise agreed or required by applicable law.
Refunds can take up to 10 business days to appear in your account, depending on your original payment method and financial institution.
The time required for the refund to appear after Hidden Morale has processed it is outside of our control.
Where required by applicable law, refunds will be handled in accordance with your statutory consumer rights.
Exchanges
We may offer exchanges depending on product availability and the applicable order and return conditions.
If the requested replacement item or size is unavailable, we may be unable to process an exchange.
Customers may alternatively return their item for an eligible refund or store credit and place a new order for their preferred size or product.
An exchange or replacement order will only be processed once the original returned item has been received and approved where applicable.