Hidden Morale recognises and values the protection of your personal information. We are committed to handling your personal information responsibly and in accordance with applicable privacy and data protection laws.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
We recognise that you may have concerns about our collection of your personal information via our website and how we may use that information.
We have implemented this Privacy Policy to inform you about how we collect, store, use and protect your personal information and under what circumstances we may disclose your personal information.
Information we collect from you
From time to time, we may ask you to supply personal information such as your name, billing or shipping address, telephone number or email address.
We may collect personal information when you:
- Place an order through our website;
- Create or use an account;
- Subscribe to our mailing list;
- Contact us with an enquiry;
- Participate in promotions, competitions or surveys; or
- Otherwise interact with our website.
We may also collect information automatically when you visit our website, including your IP address, browser type, device information, operating system, pages visited and general usage information.
We only collect information that is reasonably necessary for operating our business, providing our products and services, processing orders and improving your experience with Hidden Morale.
Personal Information via the website
Most commercial websites use cookies, which are small files stored on your device by your web browser. Cookies help websites remember information about your preferences and make your browsing experience easier.
Hidden Morale may use cookies and similar technologies to:
- Keep items in your shopping cart;
- Remember your preferences;
- Understand how visitors use our website;
- Improve website functionality and performance;
- Provide relevant content and advertising; and
- Assist with website security and fraud prevention.
Some cookies may be placed by third-party service providers that assist us with website functionality, analytics, payments, advertising or other services.
You may change your browser settings to refuse or restrict cookies. However, disabling cookies may affect certain functions of the website and may prevent some features from working properly.
Currency Conversion
Our website may use third-party services to determine your approximate location for the purpose of displaying prices in an appropriate currency.
Where applicable, information relating to your selected currency may be stored in a temporary browser session so that your currency preference remains consistent while browsing our website.
Use and Disclosure
Your personal information may be used for the following purposes:
- To process and fulfil orders made through the website;
- To process payments;
- To arrange shipping and delivery;
- To communicate with you regarding your orders or enquiries;
- To provide customer support;
- To maintain and improve the functionality of our website;
- To prevent fraud, abuse and unauthorised activity;
- To assist with our marketing, planning, product development and research;
- To send promotional offers, updates and other communications where permitted; and
- To comply with applicable legal obligations.
We will not sell or rent your personal information to third parties.
We may disclose personal information to trusted third-party service providers where this is reasonably necessary to operate our business. These may include payment processors, shipping and fulfilment providers, website hosting providers, analytics providers, marketing platforms, technology providers and customer service providers.
Such providers may only use your information as necessary to provide their services to us or where otherwise permitted by law.
We may also disclose personal information:
- Where required or authorised by law;
- Where necessary to protect our rights, property or safety;
- To prevent or investigate fraud or other unlawful activity;
- In connection with a business transfer, merger, acquisition or sale of assets; or
- Where you have provided your consent.
Security of Your Personal Information
We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
Access to personal information is limited to individuals and service providers who reasonably require it for legitimate business purposes.
However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure. While we endeavour to protect your personal information, we cannot guarantee the absolute security of information transmitted to or received from us.
The transmission and exchange of information is carried out at your own risk.
Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, enforcing agreements and complying with legal obligations.
When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
Accessing, Correcting and Updating Your Information
You may have the right to request access to the personal information we hold about you and to request that inaccurate or incomplete information be corrected.
If you would like to access, correct or update your personal information, you may contact Hidden Morale using the contact details provided on our website.
We may need to verify your identity before processing certain requests.
Changes to Privacy Policy
Hidden Morale reserves the right to modify or amend this Privacy Policy at any time.
Any changes will become effective when the updated Privacy Policy is made available on our website.
We encourage you to review this Privacy Policy periodically to remain informed about how we handle personal information.
Spam Statement
Hidden Morale is committed to complying with applicable laws and regulations relating to unsolicited commercial communications.
We assure you that:
- We will not knowingly send commercial electronic communications in a manner that violates applicable law;
- We will provide an appropriate method for you to unsubscribe from promotional communications;
- You may unsubscribe from our marketing communications at any time;
- We will process unsubscribe requests within a reasonable period; and
- We will not knowingly use address-harvesting software or participate in unlawful address-harvesting activities.
If you receive an unauthorised or suspicious commercial message that appears to originate from Hidden Morale, please notify us using the contact details provided on our website.
If you no longer wish to receive promotional communications from Hidden Morale, you can unsubscribe using the instructions included in the relevant communication or contact us directly.
Contact
If you have any questions regarding this Privacy Policy, your personal information, or how Hidden Morale handles your information, please contact us using the contact details provided on our website.