PRICING & VALUE
Why are your products priced at a premium?
Our pricing reflects the quality of materials, the care taken in design and pattern development, and our approach to controlled production. This allows us to focus on fit, durability, and consistency rather than volume.
How is the product quality reflected in the price?
The price reflects the materials, construction, and fit, which customers regularly cite as reasons for repeat purchases.
Do you offer discounts or promotions?
Throughout the year, we offer private promotions and early access to customers who are part of our community. We prioritise long-term value and fairness in pricing over regular discounting.
Do you have a loyalty or rewards programme?
We recognise returning customers through early access and exclusive opportunities, rather than traditional points-based reward schemes.
Why is this brand priced higher than some other similar labels?
The pricing reflects a focus on material quality, construction, and controlled production, rather than large-scale, mass-market manufacturing.
SHIPPING & DELIVERY
How much does shipping cost?
Shipping charges are calculated at checkout according to destination and carrier. International orders may be subject to customs or import fees set by local authorities. You can view all shipping rates.
Why is international shipping more expensive?
International shipping includes courier fees, customs processing, and import duties set by local authorities. These charges are outside our control.
How long does delivery take?
UK orders typically arrive within a couple of working days. International delivery times depend on destination and customs clearance.
Do you offer free or next-day shipping?
We do not offer permanent free or next-day shipping. When available, these options are offered during limited promotions.
Will I receive tracking information for my order?
Yes. Tracking information is provided for all orders once they have been dispatched, allowing you to follow your delivery through to arrival.
Returns & Exchanges
What if my item doesn’t fit?
If the fit isn’t quite right, unworn items in their original condition can be returned or exchanged within our returns window. Full details are available in our returns policy.
Are returns simple?Yes. Our support team will guide you through the return or exchange process.
Yes. Our support team will guide you through the return or exchange process.